Cancellation, Complaint Resolution, and Refund Policy

CANCELLATION BY PARTICIPANT

Live Courses:

If a participant cancels his/her registration for any reason, at least 21 days prior to the course, he/she will receive a complete refund on all monies paid to CEU Espresso, Inc.
If a participant cancels his/her registration later than 21 days prior to the course, the money paid will applied to credit for online courses.

Online Webinar or On-Demand courses:

If a participant cancels his/her registration for any reason, prior to completion of the course and receipt of their certificate, he/she will receive a complete refund of all monies paid to CEU Espresso, Inc.

Notification:

All cancellation/refund requests must be submitted in writing. The written request should contain the participant’s name, name of the course to have been attended, and the date of the course.

Written requests must be emailed to jim.meyer@ceu-espresso.com or sent via certified letter to:

CEU Espresso, Inc.
717 W. Oak St.
Denton, TX 76201

Processing:

Credit card payment of registration fees will be refunded to the billed credit card. Cash payment of registration fees will be refunded by check. Refunds of check payments will be made once the participant’s check has been successfully processed. The organization will then issue the participant a check for the refund.

CANCELLATION BY CEU ESPRESSO

Live Courses:

If a live course is cancelled by CEU Espresso, all registered participants will be notified by email and phone (when information has been made available) a minimum of 7 days prior to the course and all deposits and/or registration fees will be refunded within 30 days of course cancellation.

CEU Espresso is only obligated to refund registration fees and deposits related to course enrollment. We are not responsible for travel related expenses.

Online Webinar or On-Demand courses:

If CEU Espresso cancels an online live webinar, registered participants will be notified by email prior to the start of the course and all deposits and/or registration fees will be refunded within 30 days of course cancellation.

COMPLAINT RESOLUTION POLICY

CEU Espresso, Inc. is founded on a mission to bring excellent learning opportunities to therapists. We see a complaint as an opportunity to improve the products we provide.
If a course participant has a complaint concerning the announced course objectives or manner in which the course was conducted, there are two avenues for pursuing a complaint: an Informal Resolution Procedure and a Formal Resolution Procedure. An individual may utilize either or both of these avenues of resolution.

Informal Resolution Procedure:

This informal procedure is for use prior to the end of a course and is intended to encourage communication between the course instructor/company representative and participant in order to facilitate a mutual understanding of what may be different perspectives regarding the complaint and to find a solution. The presenter/company representative will investigate any complaint concerning the course presentation and determine the participant’s anticipated/expected needs and whether or not these can be reasonably met.
It is hoped that any concerns or complaints would be brought to our attention as soon as possible so that they can be addressed immediately. If the area of concern cannot be resolved, a full or partial refund of the course registration fee may be given, on the condition that the participant provides a written explanation of his/her concerns so that they may be fully addressed by CEU Espresso in planning future courses. Continuing Education credit will be not awarded if the course fee is refunded.

If the informal process does not result in resolution of the complaint to the satisfaction of the course participant, they may utilize the Formal Resolution Procedure.

Formal Resolution Procedure:

A formal complaint must be made in writing submitted to the CE Administrator outlining a statement of the facts of the complaint, the steps taken to solve the complaint with the course instructor, and the course participant’s expected solution for the complaint.

Formal complaints must be emailed to:
CEadmin@CEU-Espresso.com and cc: Jim.Meyer@CEU-Espresso.com

Or sent via certified mail to:

CEU Espresso, Inc.
717 W. Oak St.
Denton, TX 76201

The complaint must be received by CEU Espresso’s CE Administrator within 30 days from the end of the course of concern. The CE Administrator will obtain from the course instructor a written statement of any attempted resolution via the informal procedures. The CE Administrator will respond to the course participant’s Formal Complaint within 45 days of receipt of the Formal complaint with the decision of resolution of the complaint.